A - Introduction

This section of the website seeks to clearly outline terms and conditions of sale in detail, in order to facilitate our commercial relationship with companies that choose the products marketed via the website www.ingrossoborseonline.com. All purchase contracts made via the website www.ingrossoborseonline.com between vendor and client are defined as marketing between companies that prefer to use electronic transactions, more specifically indicated by the anacronym B2B, and are therefore an integral part of the General Conditions. Fior di Loto di Chen Rongrong does not sell to private individuals, but distributes its products to various industry sectors such as: Leather Goods, Wholesalers, and Cash & Carry. Furthermore it produces personalized bags on request.

B - Acceptance of general conditions of sales

1. Orders placed with Fior di Loto di Chen Rongrong can only be considered complete once they have been accepted, even partially, by Fior di Loto di Chen Rongrong, which reserves the right to accept or decline orders, subject to detailed technical and/or administrative checks. Acceptance of orders is deemed implicit after 15 days of silence and/or non-communication, if the Client has not received communications by any other means. By placing an electronic order the Client accepts that it has been informed about all the conditions established during the purchasing process, and that it accepts all general and payment conditions listed below.

2. The Client can in no way claim damages or compensation if the product sold has been badly treated, stored or looked after.

C - Method of purchase

1. By placing an electronic order the Client can order products exclusively in the multimedia catalogue as previously mentioned at: http://www.ingrossoborseonline.com. Fior di Loto di Chen Rongrong reserves the right to modify and/or update technical and commercial information relating to the products, in order to keep them continually up-to-date within a changing market determining the cost of raw materials, and without need of prior notice. Nonetheless the Client can always request, via the contacts section of the website, that we provide any necessary clarification. By implication the image supplied with the description of a product may not perfectly represent its actual characteristics, as it may vary in colour, size and accessories compared to the product shown.

2. All orders received will receive email confirmed from Fior di Loto di Chen Rongrong to the Client address shown in the order. The confirmation email will contain the "Client Order Number" which should be quoted in all further communication with Fior di Loto di Chen Rongrong The confirmation message will also include all details given by the Client, whose responsibility it remains to duly check the details and communicate any corrections in an appropriate timeframe. Furthermore the Client can check every stage of their order via the dedicated area in the section: "My Orders".

3. Fior di Loto di Chen Rongrong will inform the Client immediately if the order is not accepted.

4. All prices stated on the website are exclusive of VAT. The Client can see VAT price lists on request. As stated in section C, point 1, Fior di Loto di Chen Rongrong reserves the right to modify prices at any time, due to market variations, without prior warning. Prices of any items already ordered will remain unmodified.

5. Excessive online user/client demand on the website www.ingrossoborseonline.com and simultaneous placing of electronic orders, may modify the availability of a product. For these reasons Fior di Loto di Chen Rongrong cannot guarantee the correct allocation of merchandise, but will send a confirmation email or fax as soon as possible, regarding the allocation of merchandise, subject to confirmation of all the conditions of payment.

D - Method of payment

1. Credit card and PayPal.

All transactions made using PayPal and credit card use the connection code SSL at 128-bits.
Further information can be found by clicking on the security certificate of the bank indicated in the address field of any browser. 
The caption "https" in the address field shows a protected connection.
As a further form of security for online purchases, Visa and MasterCard give the option of creating a password to protect data given during the transaction.
In this way no one can use the card without the consent of the cardholder.
Any attempt at fraud will be identified and reported to the appropriate authorities.

2. Advanced Bank Transfer

Send us a copy of the payment showing the C.R.O. number by fax.
In case of payment via an Advanced Bank Transfer, the Client's order will be reserved until we receive proof of payment. To ensure a speedy delivery, the Client is invited to fax the bank payment receipt showing the C.R.O. to fax number 0039 - 055 - 5270236 or email info@ingrossoborseonline.com . The dispatch or collection of the order by your courier will be carried out once Fior di Loto di Chen Rongrong receives payment in its current account, which must take place within seven working days from the date of receiving the order. After this the order will be automatically deemed cancelled. The bank transfer details must contain the identification and order number given in the confirmation email. Our bank details are shown in the confirmation email sent when you place your order.

E - Minimum Order

The minimum number of supply is established in 8 bags. The minimum order has been calculated to absorb the cost of post and packaging. If the order made on www.ingrossoborseonline.com does not reach this amount, we will let the Client know by email or phone. If after five days the Client does not reformulate the "minimum order", Fior di Loto di Chen Rongrong will deem the order cancelled.

F - Filling Orders - Timescale

The timing of order fulfillment depends on the number pieces ordered. For orders over 100 pieces contact the administration to arrange delivery times.. In the case of stock shortage (even partial), Fior di Loto di Chen Rongrong will contact the Client to inform them of the date of dispatch.

1. For urgent delivery requests please contact Customer Services.

G - Method of delivery

Fior di Loto di Chen Rongrong sends a full invoice for each completed order made on www.ingrossoborseonline.com. The information the Client gives when they place the order is used for the invoice. Invoices cannot be changed once issued and sent. The Client must pay for the merchandise using the method chosen when placing the order. No other cost is due to Fior di Loto di Chen Rongrong. The cost of shipping is calculated prior to the issuance of the invoice.  Delivery charges is calculated based on the weight of products. Once accepted and confirmed, the order will be processed by our staff and the delivery of the items purchased will be forwarded as soon as possible.

The Client pays all delivery charges. Delivery charges are not included in online cost.

To calculate delivery charges please contact the dealer by phone or email to info@ingrossoborseonline.com 

CUSTOMS DUTY in EXTRA-EU, the customs duty is charged by Client for more information you can contact by phone or email to info@ingrossoborseonline.com 

The order shipment will be made after payment of the merchandise and delivery charges

The system will forward an e-mail with all the details of your order to recive your e-mail address. An average time of order fulfillment is three working days after receiving the order. 1. Courier Delivery

When the merchandise is delivered by the courier the Client must check:

• that the number of items delivered corresponds to the number of items shown on the invoice;

• that packaging appears complete, undamaged, not wet or in any way changed, including sealing materials (adhesive tape or staples). Any damaged or missing items or information must be immediately made known to the delivery courier, adding the phrase "collected with reservations" to any accompanying documents and confirmed within seven days via fax or recorded delivery to Fior di Loto di Chen Rongrong, Via T.A. Edison 2, Int. 1 50019(FI) - Italy; fax: 0039 - 055 - 5270236.

Even if the packaging is undamaged, the merchandise must be checked on the day of delivery. Any discrepancy must be reported in writing via fax or recorded delivery. Any report that does not comply with these requirements will not be taken into consideration. The Client is responsible for all statements they make. Once the courier's document has been signed, the Client may not make any further claim regarding the external condition of the package.

2. Collection from warehouse

If the Client collects the merchandise from our warehouse, they incur no further delivery or other costs.

3. Client's Courier

If the Client prefers, they can collect the merchandise by sending a courier of their choice. To do this, contact our sales department.

H - Delivery charges

The Client pays all delivery charges. Charges is calculated based on the number of packages and depending on the size of the packages, and it is communicated to the client before to the issuance of the invoice. You will be notified by email or fax.

Delivery charges are not included in online cost.

To calculate delivery charges please contact the dealer by phone or email to info@ingrossoborseonline.com 

The order shipment will be made after payment of the merchandise and delivery charges

Fior di Loto di Chen Rongrong exercises the right within Italy to communicate and add any extra costs inherent to the Smaller Islands or to Disadvantaged Zones.

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